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Freatic Sports SL - Castillejos, 166 - 08013 Barcelona - Telf.: +34 934 615 970 - Mon-Fri: 10:00h-14:00h / 16:30h-20:30h - Sat: 10:00h-14:00h

How to process an order

It's very simple. Simply add the product to the basket by clicking on the add button to the basket. Once added you will be shown a summary of your basket in the upper right corner, from here you can view, delete or add units of products previously added. For any query you only have to click on the basket, to return to visualize said content. You can process the order with the products included by pressing the button located in the lower zone. From the basket you can continue to purchase or confirm the order processing by pressing the buttons in the lower area by selecting the delivery address that you decide.

When you process the order, all transactions from that moment are carried out under a secure connection that guarantees the confidentiality of all your data.

A screen will prompt you for your user name and password. If you are already a registered customer, you will only have to enter this data.

If you are not yet and you want to register, you can do it from this same login screen or the link to the identifier located in the upper area of ​​the page, and obtain a user code and a password that will serve for successive Transactions you make on our website. You can buy products, receive information on offers and promotions, know the status of your orders ... In your client's file your personal data will be recorded, so you will not need to refill them in subsequent purchases.


How to pay for an item

The next step shows a summary of the order and the data of the customer card, to check if the shipping address is correct. You can also choose to send the order to a different address than the registered one; The shipping costs will be allocated according to the chosen destination (peninsular Spain, Canary Islands, European Union ...).

Next you will get a screen with all the payment methods available, to select the one you want.

Finally, a page will confirm the correct processing of the order, and will display the order number, as well as a summary of the products purchased.

The purchase process is over.


How to know the status of an order already made

You can know the status of an order in progress or check the orders made previously through the access located at the top of the page.

Once the identification data has been entered, detailed information about the last orders placed on our website, the date of purchase, the status of the orders in progress, the detailed composition of the orders will be displayed ...

Return policy

The product can be returned within 14 calendar days from the day of delivery.

The customer must contact Freatic Sports SL by mail or phone and request a change for another product or refund of the product amount.

Changes and refunds will only be accepted if:

    The product is delivered in its original packaging and in perfect condition.
    The labeling of the product and packaging is in perfect condition as it was sent.

NO garments with the label will be accepted separately, with a broken label or without a label.

The manuals or other documentation that accompany the product must be included in its entirety.

Once the product has been reviewed, and only if these points are met, the change or refund will be made.

In the case of a return, the client will assume the expenses caused by the return.

In the case of a change, you must also assume the shipping costs of the new product.

No refunds will be accepted when:

In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those products made to measure (personalized), such as dry suits, interior combinations, or customized as computers, etc., will not be accepted. personalized those devices in which you have voluntarily registered, updated the software / firmware, activated the security features, geolocation or patterns or linkage with other devices, since the initialization of these devices requires the previous and voluntary registration of your personal data, which are stored in the memory of the device.